Privacy Policy

1. Introduction
‍CapNexus (“Company,” “we,” “us,” or “our”) provides cloud solutions, infrastructure services, and managed IT services. We respect your privacy and are committed to protecting the personal and business data you entrust to us.This Privacy Policy explains how CapNexus, located in the United States, collects, uses, discloses, and safeguards information related to our website, cloud offerings, and managed services operations. By using our website or services, you agree to the terms outlined here.
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2. Information We Collect

2.1 Information You Provide Directly
‍We may collect:
•Full name
•Company name and role
•Email address
•Phone number
•Business address
•Billing and payment information
•Login credentials for customer portals
•Service configuration details
•Technical support tickets and communications

‍2.2 Automatically Collected Information
‍When interacting with our website or cloud systems:
•IP address
•Device and browser type
•Access times
•Operating system
•Pages viewed, click activity, and referring sources
•Cookies and tracking technologies

‍2.3 Information Processed on Behalf of Customers
‍As part of cloud hosting or managed services, customers may upload or store data (“Customer Data”).
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Customer Data is:
•Owned solely by the customer
•Processed only under contractual agreements
•Not accessed except for security, maintenance, or support purposes

‍2.4 Third-Party Sources
‍We may receive information from:
•Cloud partners
•Identity providers (for single sign-on)
•Payment processors
•Analytics tools
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3. How We Use Your Information
‍We use your information to:
•Deliver and manage cloud and IT services
•Configure, monitor, and maintain hosted environments
•Provide technical assistance and customer support
•Communicate relevant service updates, notices, and alerts
•Improve our website, security, and service performance
•Process billing and transactions
•Conduct risk assessments and fraud prevention
•Fulfill legal and compliance obligations
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4. How We Protect Data
‍CapNexus implements layered security controls aligned with industry best practices.These may include:
•Encryption of data in transit and at rest
•Secure data centers located in the United States
•Multi-factor authentication and identity controls
•Network segmentation and firewalls
•Security monitoring, logging, and incident detection
•Least-privilege principles for employee access
•Regular vulnerability assessments and patching

While we strive to protect your information, no system is completely immune to cyber threats. We cannot guarantee absolute security.
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5. Data Sharing and Disclosure
‍CapNexus does not sell personal or business data.We may share information only with:

‍5.1 Legal and Compliance Obligations
‍We may disclose information when required by law, including:
•Court orders
•Government or regulatory requests
•To protect our legal rights or address security incidents

‍5.2 Business Transfers
‍Should CapNexus undergo a merger, acquisition, or restructuring, relevant information may be transferred under confidentiality protections.
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6. Cookies and Tracking Technologies
‍We use cookies and similar technologies to:
•Maintain website functionality
•Store user preferences
•Analyze website traffic
•Improve marketing effectiveness
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You may adjust your browser settings to refuse cookies, though some website features may be limited.
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7. Customer Data (Cloud & ManagedServices)
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7.1 Ownership
‍Customers retain full ownership of any data stored on CapNexus-managed systems or cloud infrastructure.
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‍7.2 Access
‍CapNexus accesses Customer Data only:
•When authorized by the customer
•For support, troubleshooting, or service updates
•For security monitoring or threat prevention
•As required by law

‍7.3 Data Locations
‍Customer Data is stored and processed in U.S.based data centers unless otherwise contractually agreed.
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8. Data Retention
‍We retain:
•Personal information only as long as necessary for business, legal, and compliance needs
•Customer Data strictly according to contract terms
•Backup copies according to documented retention schedules

‍9. Your Privacy Rights
‍Depending on your state of residence,you may have the right to:
•Access the information we maintain about you
•Request corrections
•Request deletion (subject to legal and operational limitations)
•Opt out ofcertain data uses
•Retrieve a copy of your data

Residents of California, Virginia,and other states may have additional rights under applicable privacy laws.To exercise your rights, contact usat the details below.
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10. Children’s Privacy
‍Our services are intended fo rbusiness users and individuals aged 18 and older.
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11. Third-Party Websites
‍Our website may contain links tothird-party sites. CapNexus is not responsible for external privacy practices and encourages usersto review third-party policies.
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12. Changes to This Policy
‍We may update this Privacy Policy periodically. The “Last Updated” date will be revised, and continued use of our services indicates acceptance of the changes.
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13. Contact Contact Information
If you have any questions about this policy or privacy-related questions, please contact us at: CapNexus Email: info@capnexus.io ‍
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