[Middletown, NY] August 24, 2026 — CapNexus today announced the launch of its Amazon Connect Decisions Implementation and Managed Services offerings on AWS Marketplace, providing organizations with a streamlined way to adopt AI-powered decision intelligence across complex supply chain and logistics operations.

Amazon Connect Decisions introduces AI teammates capable of interpreting business context, analyzing real-time operational signals, and recommending—or autonomously executing—the next best action across critical supply chain processes. Organizations can automate everything from supplier inquiries and inventory alerts to shipment exceptions and fulfillment prioritization while maintaining human oversight where needed.

The AWS Marketplace launch builds on CapNexus collaboration with Amazon Web Services (AWS) since the launch of the Amazon Connect Decisions for Agentic Supply Chain & Intelligence program. As one of a select group of partners participating since the program's inception, CapNexus combines deep supply chain consulting expertise with AWS AI and cloud technologies to help organizations accelerate the adoption of agentic AI—transforming planning and operational decision-making across procurement, supplier collaboration, inventory management, transportation, fulfillment, customer service, and logistics.

CapNexus Amazon Connect Decisions Services Now Available on AWS Marketplace

To simplify procurement and accelerate deployment, CapNexus now offers packaged implementation services through AWS Marketplace, including:

• Quick Start – Rapid proof of concept demonstrating agentic decision-making in production scenarios.  

• Implementation Services – End-to-end architecture, integration, deployment, and go-live support.  

• Managed Services – Ongoing monitoring, optimization, AI tuning, and operational support.  

CapNexus provides complete lifecycle services for Amazon Connect Decisions, including:

• AI strategy and roadmap development

• Enterprise data integration

• AI teammate configuration

• Supply chain workflow automation

• User enablement and change management

• Production deployment

• Continuous optimization and managed services

CapNexus and AWS are already working together to deploy the solution with a leading multi-national consumer products manufacturer—where Amazon Connect Decisions is being implemented to improve supply chain visibility, automate exception management, and enable faster, AI-driven operational decisions across global operations.  

"Across Retail and CPG, planning teams spend more time wrestling with imperfect data than making decisions, and demand plans are already outdated by the time anyone acts on them. Having been part of the Amazon Connect Decisions for Supply Chain program since its launch, we've seen firsthand how Amazon Connect Decisions work against real demand volatility with a CPG client managing 20,000+ SKUs across international markets. It delivered useful recommendations in under four hours, down from a month-long review cycle, and it sits on top of the systems teams already use. That's what moves demand planning from boardroom conversation to production. It works fast, on imperfect data, and keeps everything already in place,"
- Tony Santiago, Managing Director of AI & AWS at CapNexus.

By combining more than 25 years of supply chain consulting and software delivery expertise with AWS AI and cloud technologies, CapNexus helps organizations move beyond reactive operations toward intelligent, autonomous decision-making that continuously improves over time.  

"Supply chains generate millions of operational decisions every day, yet too many still rely on manual intervention and disconnected systems. Amazon Connect Decisions represents a major advancement in enterprise automation by enabling intelligent AI teammates that can analyze events, orchestrate workflows, and recommend—or autonomously execute—the next best action. Launching our CapNexus’ services through AWS Marketplace makes it even easier for supply chain customers to adopt the AI-enabled technology powered by AWS."
- Rich Hack, Managing Director of AI & AWS Sales, CapNexus.

Interested customers can get started with a complimentary strategy session to identify where agentic AI and automation can deliver the greatest business impact. Together, CapNexus and the client will evaluate the supply chain operations, prioritize the highest-value opportunities, and outline a practical roadmap for deploying Amazon Connect Decisions in a production environment.

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About CapNexus

CapNexus is an enterprise and retail technology consulting and managed services company delivering end-to-end technology transformation. By uniting strategic consulting, cloud development, systems integration, implementation, hosting, and ongoing support, CapNexus enables organizations to modernize mission-critical systems, and optimize IT operations. With deep expertise in enterprise technology transformation, retail technology consulting, cloud transformation, AI-driven analytics, managed services, AWS consulting, and digital modernization, CapNexus helps retailers and enterprises scale, innovate, and compete in an increasingly complex digital landscape.

For more information, visit www.capnexus.io

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‍Media Contact:

Point Marketing, LLC

Email: ktaner@pointmarketingconsulting.com

or

Mia Saks

Email: mia.saks@capnexus.io

Phone: 514-839-1764

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